Shopping FAQs

Processing time

Orders are typically processed within **1–3 business days** (excluding weekends and holidays)

Shipping locations

Some items ship from our **U.S. fulfillment location**; other items ship from our production/fulfillment partners in **China**, depending on the product and stock availability

Estimated delivery times

**United States (U.S. fulfillment):** 5–7 business days

**International (China fulfillment):** 20-30 business days

Delivery times are estimates and may vary due to carrier delays, customs, or peak seasons.

Customs, duties & taxes

International orders may be subject to customs duties/taxes depending on your country’s regulations. Any such charges are the responsibility of the customer unless otherwise stated at checkout.

Shipping confirmation

You will receive a shipping confirmation email with tracking information once your order ships

Damaged packages

If your item arrives damaged, please contact us within **48 hours** of delivery with photos/videos of the packaging and the item. We will assist with replacement or refund as applicable.